Recipe 4: Enquiry triage on autopilot

You need: a Make account (n8n or Zapier work too), a test email inbox or form, and a Google Sheet. About 30 minutes.

1. In Make, create a scenario. Trigger: new email in your test inbox (or a new form submission).
2. Add an AI agent step with this instruction:

Read the enquiry. Return: category (sales, support, partnership,
spam), urgency (high, medium, low), a one-line summary, and a polite
draft reply in the same language as the sender. If unsure, say so.

1. Add a Google Sheets step that appends a row with those fields.
2. Add a step that saves the draft reply to your drafts folder. Do not auto-send.
3. Send yourself five test emails, including one in Malay and one spam.
4. Check the sheet and the drafts, then tighten the instruction.

Why this pattern works: Make recommends AI agents for messy, judgement-based inputs like support triage and lead qualification, and plain automation for the predictable steps around them.